Delivery & Returns

 

Delivery options

Royal mail 24hr tracked delivery - Free when you spend over £25 or £3.95

Royal mail - Saturday delivery £9.95

Royal mail European delivery - Free when you spend over £40 or £5 - within 4 days - see checkout estimate

Royal mail Standard International delivery £9.95

Collect your order at our Wrexham store - Free!


All orders received and accepted before 4PM will be dispatched the same day, Monday - Friday, orders received after 4PM will be processed and dispatched the following day, Monday - Thursday. Orders received after 4PM on a Friday and on Saturday or Sunday will be processed the following Monday.

All UK, Saturday and standard European parcels are dispatched with Royal Mail. Parcels will be delivered between 9AM and 6PM and will require a signature on delivery. Standard International deliveries are dispatched using Royal Mail. International deliveries can take between 1 and 10 working days to be delivered and will require a signature upon delivery.

 

Returns Policy

If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition. 

Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item. 

Ragazzi Clothing do not cover the cost of returned items and also can not refund the carriage charge of the original order (unless the product/s are deemed faulty)

All faulty returns are sent to the manufacturer for inspection. If deemed faulty by the manufacturer, a full refund will then be issued.

When returning goods they must be well packaged to avoid any damage in the post.  If returning footwear it must be in it's original box and undamaged.  Footwear returned without the original box will not be accepted unless faulty.

ALL ORDERS ARE DOUBLE CHECKED TO ENSURE THAT THEY LEAVE IN PRISTINE CONDITION, THEREFORE NO RETURNS WILL BE ACCEPTED FOR STOCK BEING MARKED/SOILED

UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY UNDERWEAR PURCHASED

Note that Ragazzi Clothing does not take responsibility for goods lost in the post, so insure goods accordingly.

The returns address is:

Ragazzi Clothing (Returns Dept)

3-5 Yorke Street 

Wrexham 

LL13 8LW

 

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