FAQs

How can I contact you?

Calls are answered in store from 10 am till 5.30 pm. We also respond to emails during these hours. 

What items can I use the 10% off first order code on?

All items excluding sale items are available for first purchase discount.

Can I combine discount codes?

Only one discount code can be applied in any one sale.

If a price of a product has been reduced am I entitled to a refund?

Products are sometimes reduced at the end of a season to achieve a sell through. We do not refund any difference should your item go into sale from when it was originally purchased.

When will I get refunded for a return?

Any items returned will be refunded within 14 days of receipt of goods. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card used for purchase. Barclaycard will credit the money at midnight the same day, but credits can take several days longer to show in your account. Please refer to your card issuer's terms & conditions for further info. 

How do I know if my item has been dispatched?

An email will be sent when your item is dispatched.

Will I be able to track my order?

For customers ordering from mainland UK you will be sent tracking information via email from our courier company, Interlink. They will also notify you of what time they will deliver within a one hour time slot. If of course you have provided your telephone number. For customers overseas, Royal Mail International Signed For provides tracking information for the following countries; Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Ireland, Finland, France, Germany, Gibralta, Hong Kong, Hungary, Japan, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Sweden, Switzerland and USA.

Do you have a shop?

Yes we have a store situated in Wrexham, North Wales. 

I have spent over £50 why am i still being charged for delivery via PayPal? 

You will not be charged for the delivery if your order meets the minimum spend to qualify for free delivery, Paypal will show the delivery cost however will not charge. If you are charged the cost will be fully reimbursed. 

 

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